1-888-947-8331
CUSTOMER SERVICE:
ORDER PROCESSING
Orders received Monday through Friday for merchandise in stock will ship within 1-3 business days. Weekend orders are processed the next business day.
ORDER LIMITATIONS
Twisted Engineering reserves the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the E-mail address you gave us when you placed the order. Twisted Engineering reserves the right to limit or prohibit sales to dealers.
ORDER ACCEPTANCE & CONFIRMATION
Your receipt of an electronic or other form of order does not signify our acceptance of your order, nor does it constitute conformation of our offer to sell. Twisted Engineering reserves the right at any time after receipt of your order to accept or decline your order for any reason.
SHIPPING
All orders placed on this site are subject to product availability and will be shipped according to Twisted Engineering shipping policies. Merchandise is shipped out of our facility in Millville, NJ 08332. Shipping Rates are displayed during the check-out process for the selected shipping method. Shipping cost is calculated on a "per item or "per pound" basis and is based on the shipping method you select (Standard, Expedited, Express) There are no handling fees added to the shipping cost.
SHIPPING OUTSIDE THE U.S.
We can ship your Twistedengineering.com order to most locations worldwide. If you have difficulty with our online shopping cart please contact us directly at info@twistedengineering.com or by phone @ 1-88TWISTED-1 (888-947-8331)
DELIVERY
UPS ground shipments will arrive between 1 and 6 days for Continental U.S deliveries . Visit and enter zip code 08332 to see the actual shipping time to your area.
BACKORDERS
We will notify you via e-mail or telephone if there is an unexpected backorder, or any other problem with your order including out of stock products.
RETURNS
You may return, at your cost, any unused, unopened or uninstalled products within 10 days for an exchange, credit or reimbursement. All returns after 30 days will be good for an exchange or store credit only. A return authorization (RA) is required for ALL returns. A call to our support team (1-88TWISTED-1 or 1-888-947-8331) may avoid unnecessary returns. All returns, at no fault of Twisted Engineering, will incur a 15% restocking charge. All returned items must be received in resellable (Like New) condition, and we reserve the right to inspect all items upon receipt. It is at the sole discretion of Twisted Engineering that your return meets this criteria and you will receive an exchange, credit or reimbursement for your purchase if this criteria is met.
PRIVACY AND SECURITY
We are committed to respecting your privacy and the security of your personal information. We contract with 3rd party companies to provide secure, encrypted credit card processing and shipping services. We provide these companies with only the information they need to perform their services. These companies are prohibited from using any information for their own marketing purposes or from sharing this information with anyone other than Twisted Engineering. Twistedengineering.com does not sell, rent or trade your personal information to third parties. Your personal information may be shared with our current or future Twisted Engineering entities or subsidiaries. We may also use the information you provide to send you marketing communications.
PAYMENT
We accept most major credit and debit cards. Credit card purchases are verified for your protection.
ORDER HISTORY AND ACCOUNT INFORMATION
Order History and Account Information is available by calling our office at 1-88TWISTED-1 or E-mailing us at info@twistedengineering.com Tracking Numbers for all shipments are updated daily.
TERMS AND CONDITIONS
PROPRIETARY RIGHTS
You acknowledge that Twisted Engineering contains information, data, photographs and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. Except as permitted by the fair use privilege under the U.S. copyright laws (see, e.g., 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other propriety right. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software.
All Content is copyrighted as a collective work under the U.S. copyright laws. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part.
Except as permitted by the fair use privilege under the U.S. copyright laws (see, e.g., 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other propriety right. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software.
CONTENT: ACCURACY & RELIABILITY
While Twisted Engineering makes every attempt to publish accurate and reliable Content on this website, under no circumstances shall the Company, or its affiliates, or any of its officers, directors, employees, or agents be liable for any loss or damage caused by your reliance on information obtained through twistedengineering.com. It is your responsibility to evaluate the information, opinion, advice, or other Content available.
TERMINATION OF USE
Twisted Engineering may, in its sole discretion, terminate your account at any time for any reason. You are personally liable for any orders that you place or charges that you incur prior to termination. Twisted Engineering. reserves the right to change, suspend or discontinue all or any aspects of the www.twistedengineering.com web site at any time without prior notice.
WARRANTY
Twisted Engineering will provide a 20% discount toward the purchase of a new set of handlebars, to the original purchaser against crash related damage, for the lifetime of the handlebars. If you have any kind of hard impact and just want the bars checked out, send them in and we will inspect them for free. All Warranty claims, no matter where the item was purchased, are to be handled directly with Twisted Engineering.


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